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store policy

because we care

we founded maxwell rose with one goal in mind: giving our customers a fair, rewarding + enjoyable shopping experience.
our store policies are detailed below, please have a look + contact us to learn more!

A Woman Wearing Cropped Jeans
  • what is the sales tax?
    Wisconsin sales tax will be added to every purchase made.
  • what is the shipping policy?
    orders placed Monday-Friday before 2pm CST will be processed + shipped within 24 hours. Orders placed Saturday + Sunday will be processed the next business day.
  • what is the return policy?
    + 14 days with original tags for full refund. + anything after 14 days will receive in store credit. + all merchandise being returned must be un-washed, un-scented, un-worn, and all tags must still be attached upon return. + all mark down and sale items are FINAL SALE and will not be eligible for return. + a receipt is required for a return. + please email your reason for returning your item(s). + you will be responsible for paying for your own shipping costs for returning your item. + shipping costs are non-refundable.
  • what is the policy for damaged items?
    + damaged items must be reported within 3 days of receiving your items to ensure proper credit. + please email a picture of the damage to, someone from our team will assist you as soon as possible.
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